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Newegg.com Mistakenly Sends Several Demo Boxes to Core i7 Orderers

March 8th, 2010 by Sue CPU, Hardware, NEWS6 Comments

Newegg.com, one of America’s leading online retailers of PC hardware, has recently sent “Demo Boxes” by mistake to several customers who should have received Intel Core i7 processors, reports TechPowerUp.

By just looking outside, the Demo Boxes can scarcely be distinguished from real products, and it looks like a CPU heatsink would be in there. But when opened, you’ll find each of the boxes contains a non-functional dummy of the processor, heatsink fan, and the instruction leaflet.

Newegg has responded to the issue in a timely way by giving an official statement:

Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.

Pictures courtesy of Overclockers.com

6 Responses to “Newegg.com Mistakenly Sends Several Demo Boxes to Core i7 Orderers”

  1. jason Says:
    March 8th, 2010 at 10:01 pm

    Intel’s Dan Snyder has stated that these were counterfeits. If they were demo units he would not ask for people to contact law enforcement. Here are his comments:

    Intel has been made aware of the potential for counterfeit i7 920 packages in the marketplace and is working to how many and/or where they are being sold. The examples we have seen are not Intel products but are counterfeits. Buyers should contact their place of purchase for a replacement and/or should contact their local law enforcement agency if the place of purchase refuses to help.

  2. Jon Says:
    March 8th, 2010 at 10:37 pm

    You’re way behind, Expreview.

  3. ted Says:
    March 8th, 2010 at 10:40 pm

    HAHAHAHAHHAHA

  4. Jon Says:
    March 8th, 2010 at 11:08 pm

    Hey ted, you think that’s funny? Well what if they sent you a counterfeit instead of a working unit?

    Wouldn’t that make you sad?

  5. jason Says:
    March 9th, 2010 at 6:10 am

    Look at the latest intel has to say:

    Also, to be 100% clear, these are not any type of Intel demo unit or sample and we never saw or had anything to do with them until they surfaced in web photos.

  6. AMD customer Says:
    March 9th, 2010 at 3:16 pm

    Dummy you are, dummy you get! LMAO

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